I'm not receiving the two-step verification code

Troubleshooting Two-Step Verification Code Issues

If you are not receiving the two-step verification code via SMS and are unable to log in to the dashboard, please follow these steps to resolve the issue.

Steps to Follow

  1. Send an Email

    Email us at services@hoplr.com for assistance.


  2. Include the Following Information in Your Email:

    • Login Email Address: Provide the email address you use to log in to the dashboard.
    • Error Message: If you receive an error message, include a screenshot of the message.
    • Mobile Number: Share the mobile number where you should receive the verification code.

Providing these details will help us resolve your issue more efficiently. Thank you for your cooperation.